Good questions.
Thoughtful answers.
What to know about the catalog and the next collection.
How do instant digital downloads work?
Directly after checkout, you receive an instant download link on screen along with an email confirmation. You can download and access your files immediately, anytime.
Where can I buy DOVLEE designs?
You can purchase directly on this website using our secure checkout, or through our verified partner shops on Etsy and Gumroad where available.
How is payment handled?
Payments are securely processed through industry-standard gateways (Stripe, PayPal, Apple Pay, Google Pay). No credit card or billing details are stored on our servers.
Are these physical or digital products?
All DOVLEE designs are instant digital products. No physical goods are shipped, meaning you get immediate access with no shipping fees or waiting times.
How will I receive my files?
Immediately upon completing checkout, you will be redirected to your personal download page with direct links to all included templates, guides, and formats.
Which apps and file formats will I need?
Templates are provided in widely accessible formats including Canva (free account), Microsoft Word / Excel (.docx / .xlsx), Google Docs / Sheets, and high-resolution printable PDFs. Detailed specifications are listed on each product page.
What is your refund policy?
Because digital files are delivered immediately upon purchase, digital downloads cannot be returned. However, if you encounter any technical difficulty or have questions about a file, our support team will happily assist you.
How does the wishlist work?
Click the heart button on any product to save it to your wishlist. Your saved items remain securely in your local browser storage with no account registration needed.
Can I edit the designs with my own text and colors?
Yes! All templates are fully customizable. You can adjust colors, fonts, paragraphs, and branding elements to suit your personal or business needs.
How can I contact DOVLEE for help?
You can reach out to our team at support@dovlee.com or visit our Contact page. We typically respond within 24 business hours.